Applicability – these terms and conditions are applicable to all agreements between Impact Hub and Customer. These conditions also apply to third parties which are invited into the Working Space by Customer and make use of the facilities and services provided by Impact Hub. If one provision of all terms and conditions is null and void or is voided, the remaining provisions of the terms and conditions remain entirely effective.
Execution of the Agreement – is by written acceptance by Customer of a written offer by Impact Hub or by accepting the T&C during the member registration process – Modification of the Agreement will be communicated via our newsletter. The latest version of this Agreement is valid and can always be found on our website. – By entering into the Agreement, all earlier agreements between Impact Hub and Customer concerning similar services expire.
Service Specification – prior to entering into the Agreement, Impact Hub provides the Customer with the Service Specification. – The Service Specification is considered an integral part of the Agreement. – All rates as mentioned in the Service specification are excluding VAT. – Parties can modify the Service Specification at any time upon mutual agreement and in writing only.
Use of the Working Space – the Space of Impact Hub may only be used for work and work-related purposes and purposes as specified in the Service Specification. Customer shall be represented under its legal personal or company name unless Impact Hub has agreed in writing to Customer using a different name. Customer’s personal or company name will be added to Impact Hub network. – The address of Impact Hub may be used as correspondence and business address. It is prohibited to use the address of Impact Hub as a statutory seat. – Customer shall use the working space properly and ensure for the proper care and treatment of the working space and the outfitting. The outfitting can be modified only with authorisation of Impact Hub. – All keys and keycards are property of Impact Hub. It is not permitted to duplicate these, or provide keys or keycards to third parties without prior written authorisation by Impact Hub. – All keys and keycards must be returned immediately upon termination of the Agreement. In case of loss or theft of keys or keycards, Customer must inform Impact Hub immediately. Customer is liable for all expenses related to loss, theft or replacement of keys or keycards. – Customer, when last to leave, is accountable for leaving the working space orderly and closing and locking the doors and windows of the working space and the building, turning off the lights and make sure all electrical appliances are switched off. Customer must commit to the house rules of Impact Hub, which are considered an integral part of the Agreement. The responsibility of Impact Hub for provision of facilities and services is restricted to working hours (mon-fri 09h- 17h). Impact Hub has the right to temporarily suspend the provision of the service during working hours for reasons of: Construction, building or re-outfitting work being done in the space; Bigger events and activities hosted in the space, within reasonable limits, i.e. a few times per year and with provision of alternative working space; Political unrest, public holidays, or issues arising from events beyond our reasonable control.
Customer – Customer agrees to refrain from any activity which impedes the use of Impact Hub by others, damages Impact Hub or the building, causes annoyance, and/or results in the increase of insurance premiums. – Customer must use electricity and water carefully. For use of electronic appliances differently than standard office equipment, authorisation must be asked in advance. – Customer is responsible for insurance of its properties, employees and third parties invited into Impact Hub.
Compliance with the law – Customer must do nothing illegal in connection with its use of the Impact Hub facilities. The Customer must not do anything that may interfere with the use of the facilities by Impact Hub or by others, cause any nuisance or annoyance, increase the insurance premiums Impact Hub has to pay, or cause loss or damage to Impact Hub or to the owner of any interest in the building which contains the facilities the Client is using.
Compliance with House Rules – The Client must comply with any House Rules which Impact Hub imposes generally on users of the facilities whether for reasons of health and safety, fire precautions or otherwise. Such rules are developed and/or imposed for the safety of Impact Hub’s Clients and to protect their use of the facilities as a place of work. The KIT House Rules are an integral part of these House Rules.
Liability – Customer is liable for damage to the building and/or Impact Hub’s properties, caused by Customer, their employees and/or third parties invited by Customer into Impact Hub. For the damage suffered by Customer respect to above agreement, Impact Hub is liable only in case of gross negligence or intent in delivering the services in compliance with the agreement. Impact Hub is not responsible for loss of income or profit, loss of data, documents and files, any claims from third parties, or consequential damage to the Customer. Impact Hub is not liable for any loss resulting from failure to provide any services unless Impact Hub does so deliberately or is negligent. Impact Hub is also not liable for any failure until the Customer has told us about it and has given Impact Hub a reasonable time to put it right. The Customer accepts responsibility for their equipment and belongings whilst on the premises.
Time period and ending of the Agreement – the Agreement enters into force on the date indicated in the Agreement. –Impact Hub can terminate the Agreement without prior notice, should: * Customer not submit payment of their invoiced amounts within the set payment term (14 days); * Customer not comply with one or more obligations specified in the Impact Hub Amsterdam – Terms and Conditions Agreement; * Customer quit the activities of their venture; * Customer be declared bankrupt or enter into bankruptcy protection (surseance van betaling). – Upon termination or suspension of the Agreement, all outstanding invoices shall become immediately payable and Customer must fulfill all outstanding invoices in a single payment. – The Agreement is terminated automatically if Impact Hub is, for any reason whatsoever, no longer able to provide the services and accommodation in order to meet its service specification. In that case, Impact Hub is not liable for loss or damages to Customer. – Upon termination of the Agreement, Customer is to leave Impact Hub immediately, taking all possessions and property, leaving the working space in its original state. If Customer leaves possessions behind, Impact Hub is permitted to remove these possessions at the expense of Customer, in order to restore the original state of the working space.
Membership – By default, an Agreement regarding membership is entered into for an indefinite period of time. Both parties can terminate the membership agreement online thru the member portal at the latest 1 day before the new invoicing period, which starts on the first of each month or on the first of each quarter for Connect Memberships. Membership upgrades and downgrades are subjected to the same cancellation period. In case of temporary leave (minimum one invoicing period) member can switch to Connect Membership upon written request. Member is solely responsible for timely cancellation online. If for some reason the membership portal is not available any written cancellations are accepted.
Membership ownership – Members of Impact Hub agree that this Contract is personal to the Member and cannot be transferred, subcontracted or sub-licensed. The Member is not entitled to permit anyone other than those employed by or having business with the Member to have access to the space. Premises. – Members agree to participate in Impact Hub surveys in order to measure the effectiveness of Impact Hub in supporting the Member, and provide Impact Hub with any other information reasonably required. – Members agree not to sub-license, share or sub-sell access or use of any internet, telecommunications or information technology services to or with any party.
Booking cancellation policy – In the event of a postponement or cancellation (whether in part or in full) by the Customer, the Customer will be held to pay IHA compensation based on the following calculation method: If your total quotation exceeds EUR 1000 (thousand) the following terms apply:
50% of ALL cost of your booking fee will be charged for cancellation 6 months prior to your reservation date.
75% of ALL cost of your booking fee will be charged for cancellation 2 months prior to your reservation date.
100% of ALL cost of your booking fee will be charged for cancellation 1 month prior to your reservation date.
If your total quotation is below EUR 1000 (thousand) in the event of a cancellation the following terms apply:
50% of ALL cost of your booking fee will be charged for cancellation 1 month prior to your reservation date.
100% of ALL cost of your booking fee will be charged for cancellation 2 weeks prior to your reservation date.
Booking discount policy – Membership discounts on bookings are determined based on status of the membership on the date of the booking itself (not on the date at which the booking is made). – Discounts on connect and co-work memberships are restricted to 10% for organisations bigger than 3 people.
Payment – Every invoice must be paid within 14 days from the invoice date, unless agreed otherwise. – Upon failure to pay within the stated payment term of 14 days, Customer shall be in default without a written notification of default being required. In this event, Customer is obliged to pay statutory interest in accordance with Article 6:119 j° 6:119 a BW, from the date upon the payment term was exceeded until the date of payment of the charged sum. Additionally, Impact Hub is allowed to suspend its agreed services and commitments until full payment has been received.
Confidentiality – Parties agree to strict confidentiality pertaining to all personal, business, commercial, financial and other confidential information of the other party and other Customers during the duration of the Agreement and afterwards. – This also applies to employees and possible third parties invited into Impact Hub by Customer and on account of their activities must take knowledge of confidential information. – Regarding Impact Hub Plus (online network), the Customer shall respect all intellectual property rights of Impact Hub, its Customers and third parties as well as contract terms and other conditions, such as these are displayed or documented on the Internet or network of Impact Hub. – Customer agrees to refrain from copying, using or exploiting software owned by Impact Hub or other material in any way, unless Impact Hub has granted explicit authorisation to Customer.
Internet – Impact Hub does not guarantee safety and security of the network (or the connection to the Internet). Customer must take their own security measures considered necessary. – Due to the Internet access being shared across all users at Impact Hub, it is subject to spikes in service based on overall usage demands. Impact Hub does not guarantee that its provided network services are consistent and/or uninterrupted at all times. It is forbidden to download or upload illegal content.
Applicable laws – Dutch law applies to the Agreement, its terms and conditions and any communicated house rules. Disputes are settled by the court in the district of Amsterdam.
As of May 25th the General Data Protection Regulation (GDPR) (EU) 2016/679 is applicable, a regulation in EU law on data protection and privacy for all individuals within the European Union.
Effective Date: May 24, 2018
You can contact us via:
1.2 This policy applies where we are acting as a data controller with respect to the personal data of (website) visitors and Impact Hub Amsterdam members, clients and partners; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 The Impact Hub Amsterdam service incorporates the possibility for members to determine whether or not your profile is visible to other members and to change your profile information. By using the profile control function, you can specify whether your profile will be published to our community and you can add and change the profile information that is visible. You can access these controls by signing in to your Impact Hub Amsterdam profile on the member admin portal and if activated by you, on the Community App. Below each newsletter is a button to unsubscribe.
1.5 We do not sell our member and contact data to any third party. We do not share or give away data to third parties unless it is in line with the purposes that we describe in chapter 2.
1.6 In this policy, “we”, “us” and “our” refer to Impact Hub Amsterdam as a provider.
2.1 In this Section 2 we have set out:
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data (“account data“). The account data may include your name, company name, contact- and address details and data required to process invoices and payments (for example your bank account number). The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website and tools, providing our services, ensuring the security of our online tools, administrative processing of invoices and payments and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our services OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process information contained in any inquiry you submit to us regarding services (“inquiry data“). The inquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is consent OR your directly communicated interest in the relevant services.
2.5 We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your company, your job title or role, your contact details, information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.
2.6 We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data“).The transaction data may include your contact details, your payment identification data and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us.
2.8 We may process information contained in or relating to any communication that you send to us, this includes also information that you publish yourself on our online Community App (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you, for record keeping or for providing you with a platform to connect with fellow-members. The legal basis for this processing is our legitimate interests, namely the proper administration of our business, the provision of our services and facilitating communication with our members and clients.
2.9 We may process information that you provide to us for delivering our services (“service delivery data“). The service delivery data may include information about your personal skills, your company, information related to you as an entrepreneur and the status of your entrepreneurial trajectory. The service delivery data may be processed for the purposes of providing you with our services and supporting you in your entrepreneurial trajectory through our programmatic activities, courses and/ or events. The legal basis for this processing is consent OR the performance of a contract between you and us.
2.10 We may process any of your personal data identified in this policy for statistical and academic analysis. The data may be processed for the purpose of improving our services, tracking our performance or to advance general scientific knowledge in the field. When we make use of external providers for the analysis of such data we make sure that the data are either available in the public domain already, processed with your consent or anonymized in such a way that an individual subject cannot be identified. The legal basis for this processing is consent OR our legitimate interests, namely advancing the field of social innovation and entrepreneurship.
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks
2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.1 In this Section 3, we provide information about the principles of data protection that we adhere to.
3.2 Impact Hub Amsterdam will protect the data files so that only the authorized personnel defined by Impact Hub Amsterdam, have access to the file. These Impact Hub Amsterdam authorized personnel may be Impact Hub Amsterdam employees or subcontractors.
Impact Hub Amsterdam ensures that all data systems and computer equipment are sufficiently protected with appropriate technical methods, including passwords and personal user IDs.
3.3 If Impact Hub Amsterdam uses third parties for technical maintenance of the data or for support and processing functions, Impact Hub Amsterdam strives to ensure, that the subcontractor can and will protect the registered data as required in accordance with applicable data policies.
3.4 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 Impact Hub Amsterdam is located and registered in, and generally has its operations in the Netherlands, which is part of the European Economic Area (EEA).
4.3 Beyond connecting to the local Impact Hub community, becoming a member of Impact Hub Amsterdam comes with the opportunity to connect and collaborate with the global Impact Hub Network. To facilitate this opportunity of exchanging and collaborating on a global level, Impact Hub provides Customer with access to our own social networking platform, the Community App. In order to create a personal profile on the community app, Impact Hub Amsterdam will share some information about you with the provider of the Community App, Impact Hub GmbH, Lindengasse 56 / 18-19, 1070 Vienna, Austria. Until you actively join the Community App, this shared information will be only available to the responsible employees of Impact Hub GmbH and the employees of Impact Hub Amsterdam.
To learn more about who Impact Hub GmbH is, how it will treat and keep safe your personal data, and how you can direct the processing of your personal data, please take a look at the Data Policy.
4.4 We employ a number of third party data processors (the most important ones are listed in Section 4.5, the complete list is available upon request). Transfers to these processors will be protected by appropriate safeguards, namely the use of standard data protection clauses and/or the EU-U.S. Privacy Shield. We will take reasonable and appropriate steps necessary to ensure that all third parties engaged as sub-processors are processing the personal information we entrust to them in a manner that is consistent with the requirements of the GDPR.
4.5 Third party processors:
|Processor Name:||Processing Activities:||Data Location(s):|
|Nexudus||Cloud Member and Client Relationship Management Services and Invoice Provider||United Kingdom|
|Impact Hub GmbH||Hosting, Technical, Content and Service Provider||Austria|
|Monday||Cloud Project Management and CRM Services||United States|
|Google, Inc.||Cloud Data and Service Provider||United States|
|Dropbox||Cloud Data Storage Provider||United States|
|Salesforce||Cloud Collaboration Platform and Member Directory||United States|
|Eventbrite||Cloud Event Services and Ticketing||United States|
|Campaign Monitor/Mailchimp||Cloud Mailing Provider||Australia, United Kingdom, United States|
|EasyBadge||Cloud Financial Transaction Processing||Netherlands|
|Exact Online||Cloud Financial and Administrative Services||Netherlands|
|SumUp||Cloud Payment and PoS Processing Services||United Kingdom|
|YouNoodle||Program Participant and Registration Services||United States|
|Relationship Management and Marketing Services||United States|
|Relationship Management and Marketing Services||United States|
|FS6||Program Participant Services||United States|
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We will notify you of significant changes to this policy by email, newsletter or through the Impact Hub Amsterdam software.
7.1 In this Section 7, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others, or in circumstances where the retrieval of such data would pose an undue burden on the data processor.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. The contact information of our EU Representative may be found in Section 13.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us.
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.