• Customer: the organisation or (legal)person who uses the service of the Impact Hub and signs the membership or service agreement;
  • Impact Hub: Impact Hub Amsterdam B.V., Mauritskade 63, Amsterdam;
  • Agreement: the service agreement between Impact Hub and Customer, including specified terms and conditions;
  • Working Space: office space rented and used by Impact Hub, Linnaeusstraat 2C in Amsterdam;
  • Service Specification: document describing the services provided by Impact Hub and the respective (payment) obligations of Customer.

Applicability – these terms and conditions are applicable to all agreements between Impact Hub and Customer. These conditions also apply to third parties which are invited into the Working Space by Customer and make use of the facilities and services provided by Impact Hub. If one provision of all terms and conditions is null and void or is voided, the remaining provisions of the terms and conditions remain entirely effective.

Execution of the Agreement – is by written acceptance by Customer of a written offer by Impact Hub or by accepting the T&C during the member registration proces – Modification of the Agreement will be communicated via our newsletter. The latest version of this Agreement is valid and can always be found on our website. – By entering into the Agreement, all earlier agreements between Impact Hub and Customer concerning similar services expire.

Privacy Policy – our Privacy Policy is an integral part of these terms and conditions. The Privacy Policy also includes our Cookie Policy. Our privacy Policy can be found here.

Service Specification – prior to entering into the Agreement, Impact Hub provides the Customer with the Service Specification. – The Service Specification is considered an integral part of the Agreement. – All rates as mentioned in the Service specification are excluding VAT. – Parties can modify the Service Specification at any time upon mutual agreement and in writing only.

Use of the Working Space – the Space of Impact Hub may only be used for work and work-related purposes and purposes as specified in the Service Specification. Customer shall be represented under its legal personal or company name unless Impact Hub has agreed in writing to Customer using a different name. Customer’s personal or company name will be added to Impact Hub network. – The address of Impact Hub may be used as correspondence and business address. It is prohibited to use the address of Impact Hub as a statutory seat. – Customer shall use the working space properly and ensure for the proper care and treatment of the working space and the outfitting. The outfitting can be modified only with authorisation of Impact Hub. – All keys and keycards are property of Impact Hub. It is not permitted to duplicate these, or provide keys or keycards to third parties without prior written authorisation by Impact Hub. – All keys and keycards must be returned immediately upon termination of the Agreement. In case of loss or theft of keys or keycards, Customer must inform Impact Hub immediately. Customer is liable for all expenses related to loss, theft or replacement of keys or keycards. – Customer, when last to leave, is accountable for leaving the working space orderly and closing and locking the doors and windows of the working space and the building, turning off the lights and make sure all electrical appliances are switched off. Customer must commit to the house rules of Impact Hub, which are considered an integral part of the Agreement. The responsibility of Impact Hub for provision of facilities and services is restricted to working hours (mon-fri 09h- 17h). Impact Hub has the right to temporarily suspend the provision of the service during working hours for reasons of: Construction, building or re-outfitting work being done in the space; Bigger events and activities hosted in the space, within reasonable limits, i.e. a few times per year and with provision of alternative working space; Political unrest, public holidays, or issues arising from events beyond our reasonable control.

Customer – Customer agrees to refrain from any activity which impedes the use of Impact Hub by others, damages Impact Hub or the building, causes annoyance, and/or results in the increase of insurance premiums. – Customer must use electricity and water carefully. For use of electronic appliances differently than standard office equipment, authorisation must be asked in advance. – Customer is responsible for insurance of its properties, employees and third parties invited into Impact Hub.

Compliance with the law – Customer must do nothing illegal in connection with its use of the Impact Hub facilities. The Customer must not do anything that may interfere with the use of the facilities by Impact Hub or by others, cause any nuisance or annoyance, increase the insurance premiums Impact Hub has to pay, or cause loss or damage to Impact Hub or to the owner of any interest in the building which contains the facilities the Client is using.

Compliance with House Rules – The Client must comply with any House Rules which Impact Hub imposes generally on users of the facilities whether for reasons of health and safety, fire precautions or otherwise. Such rules are developed and/or imposed for the safety of Impact Hub’s Clients and to protect their use of the facilities as a place of work. The KIT House Rules are an integral part of these House Rules.

Liability – Customer is liable for damage to the building and/or Impact Hub’s properties, caused by Customer, their employees and/or third parties invited by Customer into Impact Hub. For the damage suffered by Customer respect to above agreement, Impact Hub is liable only in case of gross negligence or intent in delivering the services in compliance with the agreement. Impact Hub is not responsible for loss of income or profit, loss of data, documents and files, any claims from third parties, or consequential damage to the Customer. Impact Hub is not liable for any loss resulting from failure to provide any services unless Impact Hub does so deliberately or is negligent. Impact Hub is also not liable for any failure until the Customer has told us about it and has given Impact Hub a reasonable time to put it right. The Customer accepts responsibility for their equipment and belongings whilst on the premises.

Time period and ending of the Agreement – the Agreement enters into force on the date indicated in the Agreement. –Impact Hub can terminate the Agreement without prior notice, should: * Customer not submit payment of their invoiced amounts within the set payment term (14 days); * Customer not comply with one or more obligations specified in the Impact Hub Amsterdam – Terms and Conditions Agreement; * Customer quit the activities of their venture; * Customer be declared bankrupt or enter into bankruptcy protection (surseance van betaling). – Upon termination or suspension of the Agreement, all outstanding invoices shall become immediately payable and Customer must fulfill all outstanding invoices in a single payment. – The Agreement is terminated automatically if Impact Hub is, for any reason whatsoever, no longer able to provide the services and accommodation in order to meet its service specification. In that case, Impact Hub is not liable for loss or damages to Customer. – Upon termination of the Agreement, Customer is to leave Impact Hub immediately, taking all possessions and property, leaving the working space in its original state. If Customer leaves possessions behind, Impact Hub is permitted to remove these possessions at the expense of Customer, in order to restore the original state of the working space.

Membership – By default, an Agreement regarding membership is entered into for an indefinite period of time. Both parties can terminate the membership agreement online thru the member portal at the latest 1 day before the new invoicing period, which starts on the first of each month or on the first of each quarter for Connect Memberships. Membership upgrades and downgrades are subjected to the same cancellation period. In case of temporary leave (minimum one invoicing period) member can switch to Connect Membership upon written request. Member is solely responsible for timely cancellation online. If for some reason the membership portal is not available ony written cancellations are accepted.

Membership ownership – Members of Impact Hub agree that this Contract is personal to the Member and cannot be transferred, subcontracted or sub-licensed. The Member is not entitled to permit anyone other than those employed by or having business with the Member to have access to the space. Premises. – Members agree to participate in Impact Hub surveys in order to measure the effectiveness of Impact Hub in supporting the Member, and provide Impact Hub with any other information reasonably required. – Members agree not to sub-license, share or sub-sell access or use of any internet, telecommunications or information technology services to or with any party.

Booking cancellation policy – In the event of a postponement or cancellation (whether in part or in full) by the Customer, the Customer will be held to pay IHA compensation based on the following calculation method: If your total quotation exceeds EUR 1000 (thousand) the following terms apply:

//50% of ALL cost of your booking fee will be charged for cancellation 6 months prior to your reservation date.
//75% of ALL cost of your booking fee will be charged for cancellation 2 months prior to your reservation date.
//100% of ALL cost of your booking fee will be charged for cancellation 1 month prior to your reservation date.

If your total quotation is below EUR 1000 (thousand) in the event of a cancellation the following terms apply:
//50% of ALL cost of your booking fee will be charged for cancellation 1 month prior to your reservation date.
//100% of ALL cost of your booking fee will be charged for cancellation 2 weeks prior to your reservation date.

Booking discount policy – Membership discounts on bookings are determined based on status of the membership on the date of the booking itself (not on the date at which the booking is made). – Discounts on connect and co-work memberships are restricted to 10% for organisations bigger than 3 people.

Payment – Every invoice must be paid within 14 days from the invoice date, unless agreed otherwise. – Upon failure to pay within the stated payment term of 14 days, Customer shall be in default without a written notification of default being required. In this event, Customer is obliged to pay statutory interest in accordance with Article 6:119 j° 6:119 a BW, from the date upon the payment term was exceeded until the date of payment of the charged sum. Additionally, Impact Hub is allowed to suspend its agreed services and commitments until full payment has been received.

Confidentiality – Parties agree to strict confidentiality pertaining to all personal, business, commercial, financial and other confidential information of the other party and other Customers during the duration of the Agreement and afterwards. – This also applies to employees and possible third parties invited into Impact Hub by Customer and on account of their activities must take knowledge of confidential information. – Regarding Impact Hub Plus (online network), the Customer shall respect all intellectual property rights of Impact Hub, its Customers and third parties as well as contract terms and other conditions, such as these are displayed or documented on the Internet or network of Impact Hub. – Customer agrees to refrain from copying, using or exploiting software owned by Impact Hub or other material in any way, unless Impact Hub has granted explicit authorisation to Customer.

Internet – Impact Hub does not guarantee safety and security of the network (or the connection to the Internet). Customer must take their own security measures considered necessary. – Due to the Internet access being shared across all users at Impact Hub, it is subject to spikes in service based on overall usage demands. Impact Hub does not guarantee that its provided network services are consistent and/or uninterrupted at all times. It is forbidden to download or upload illegal content.

Applicable laws – Dutch law applies to the Agreement, its terms and conditions and any communicated house rules. Disputes are settled by the court in the district of Amsterdam.